Shipping policy
Here's the translation:
Shipping Policy – Elevair
Processing Time
All orders are processed and prepared within a maximum of 2 business days from payment confirmation.
Shipping Time
USA: approximately 9 business days. Rest of the world: approximately 9 to 12 business days, depending on the country and the customer's location.
Shipping Carriers
We work with reliable shipping carriers to ensure your order arrives within the estimated timeframe and in perfect condition.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment in real time.
Delays
While our shipping times are accurate in most cases, external factors such as customs processing, weather conditions, or logistical delays may impact delivery. Elevair is not responsible for delays beyond our control, but we will always do our best to help you resolve any issues that may arise.
Delivery Address
It is the customer's responsibility to provide a correct and complete delivery address. Elevair is not responsible for undelivered orders due to incomplete or incorrect information.
International Shipping
Orders shipped outside of Chile may be subject to duties, taxes, or other customs charges, which are the responsibility of the customer.